070-464 070-243 700-802 70-246 FCBA GPHR DEV-401 C2090-610 SY0-401 712-50 ADM-201 700-039 312-50 MA0-101 648-244 SK0-004 ASF 70-494 70-673 500-005 1Z0-060 C9560-503 640-875 N10-006 98-367 70-534 NS0-505 70-342 CHFP 070-410 640-878 1V0-603 1Z0-804 C8010-250 312-50V9 C2150-508 98-368

FAQ’s

Standard online education solutions, like independent study courses, provide the curriculum and a portal to fulfill assignments. Instruction is mostly removed from the equation where only the very self-motivated survive. VIEW is different. Its gaming platform creates learning and teaching experiences that while virtual are very real, interactive and stimulating.

What does VIEW stand for?

VIEW (Virtual Immersive Education World) is a cloud-based 3D education environment that engages students, lowers administrative costs and erases teaching boundaries. With an online gaming platform at its core, VIEW simulates real-world learning environments to deliver class instruction directly to home computers.

How do I register for a course in VIEW?

To register for VIEW, go to http://www.view-university.com/. Click the LOGIN icon in the upper righthand corner of the screen. Click on the SIGN UP. Fill in the registration information and select REGISTER. You'll then receive registration e-mail confirmation with your username and password. Please check your junk mail if you did not receive it in your regular mail.

How do I contact support for VIEW?

Send an e-mail to support@view-university.com. Your question will be answered within 24 hours.

What specifications on my computer will I need to run VIEW?

Minimum Requirements:

PC Requirements
Memory: 4GB RAM
Processor: 2.53GHz and above
Operating System: Windows XP and above
Graphic memory: 1 GB and above
Sound: Headsets are recommended but not required

MAC Requirements
MACPRO
Memory: 8 GB and above
Processor: 2.4 GHz (intel core i5) and above
Operating System: Lion or above
Graphic memory: 1 GB GDDRS
Sound: Headsets are recommended but not required

What do I do when the voice doesn't connect?

If your voice doesn't connect, click HELP, and select VOICE SETTINGS SETUP. Follow the instructions provided in the help window. If you still need assistance please contact VIEW support at support@view-university.com.

What browser should I use to run VIEW?

The current browsers that are supported by VIEW are:
Internet Explorer Versions 9 and above
Chrome (most current version)*NOTE: Chrome will not work on a MAC
FireFox (most current version) *NOTE: Firefox will not work on a MAC
Safari (most current version) for Mac only

Will VIEW run on a MAC?

VIEW is both PC and MAC friendly.

How do I make changes to my character?

Go into MANAGE from the Courses/Manage page. Click the PROFILE tab at the top of the manage screen. Click EDIT AVATAR and have fun personalizing it. Remember to click SAVE at the end. Then click HOME to return to the Courses/Manage screen to get back to your courses.

How do I get invited to a course?

You will receive an e-mail to the e-mail address that you registered from system@the3d-view.com. If you don't receive the e-mail, please check your junk mail.

What does the TELEPORT button do?

Clicking the TELEPORT button allows you to move instantly to a different world in the course you are in or to move instantly to the other Viewboards in the world you are currently in.

What does the CHAT button do?

Clicking the CHAT button will allow you to open a chat window that can be seen by and responded in by others who are currently in that world. Ensure that you click in the chat box block before typing in your chat message.

What does the VOLUME button do?

Clicking on the VOLUME button lets you control the volume around you. You can turn them higher or lower, or off completely. Ambient is your background sounds (i.e. birds, wind, water, waves). SFX is the game sounds (foot falls, music, etc). Viewboard is the volume of the viewboard(s). Voice is the volume you are getting of the voices that are speaking.

What does the VOICE button do?

The VOICE button lets you control your voice to be heard locally, which is just near your avatar, or globally, which is in all the worlds of that course. You can also turn on or off the Push to Talk feature.

What is Push to Talk?

The voice connection starts when you enter the world; it's defaulted to “Push to Talk." In the upper right hand corner of the screen you will see the default key (T) that is used on your keyboard. Use the T key when you want to talk with someone in the world that you are in. They will not be able to hear you unless you press the default T key on your keyboard while you are talking; release the key when you are finished talking. You can change the default key in the Control Config under the TOOL menu.

My character is not moving smoothly; it has delay when moving around the world. What is wrong?

Changing the quality settings (Tools, Quality Settings) may help the movement of your avatar. Change the rendering to a lower setting (fastest) and lower the Clip Rate (400-500); it will lower the visual quality of the world, but will help the movement of the avatar.

What OS will VIEW require?

Microsoft Windows Operating System: Windows XP and above
Mac Operating System: Lion or above

How do I move my character in the world?

Click this link: How to Navigate the VIEW. It will show a brief video how to control the avatar with the mouse.
a. right arrow-moves avatar right
b. left arrow-moves avatar left
c. up arrow-moves avatar forward
d. down arrow-move avatar backwards
e. spacebar-will make the avatar fly (the longer you press the spacebar, the higher you will fly)
f. shift key-will speed up the avatar walking or flying
You can also use the TOOLS, Config Controls to change the keystrokes to your personal preference.

Once I am in the world, how do I tell what course I am attending?

You can check the attendance screen to see what course you are attending. (Select Class, Attendance)

I'm in a world that I know should have more people attending; how do I tell where everyone is?

You can check the attendance screen to see who is in the course with you and who is attending. (Select Class, Attendance)

I'm at a Viewboard, and it shows “Teacher Controlled”; what does that mean?

The Viewboard can only be controlled by the instructor; you can control the volume of your Viewboard, even when it's teacher controlled.

My character won't fly high enough to go over some of the terrain; how do I fly higher?

If you hold down the spacebar, that will make you avatar fly higher.

When I created my profile, I mistakenly selected MALE for my character; how do I change it to FEMALE?

The current version of the VIEW will not let you change the gender in your profile. Once it has been submitted, you'll need to contact support at support@view-university.com.

Why is the VIEW asking me to install the Unity Player plugin?

The Unity Web Player Plugin allows your Internet browser to view and interact with the 3D world.

Have questions?

Contact Us

"With VIEW, I have instant access to class discussions and a resource to answer questions all in one place. It's amazing to experience the many 3d worlds and explore them even without the limitations of gravity. There is lots of artwork and many multimedia presentation all from the comfort of my home!"

Wendy Lee

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